During COVID-19

Eco Spa Model

My uniquely developed spa eco system model considers each and every aspect of your brand and business to achieve improved outcomes through delivering new and innovative experiences, meeting clients’ needs, maximising growth and ensuring the long-term performance and profitability of your business.

Spa Consultancy For Success Flow Chart

Phase 1

Consultant on Geographical Market Research:

  • Treatment and product demand
  • Revenue projections
  • Staff projections

Phase 2

Consultation on Spa Layout and Design:

  • Maximising spa facilities
  • The therapist’s journey
  • The customer’s journey
  • Back of house space

Phase 3

Consultation with the build team:

  • Architect
  • Project manager
  • Interior designer
  • Wet area specialist
  • Lighting specialist
  • Music system
  • Soundproofing specialist
  • Landscape designer

Phase 4

Consultation on Pre-opening Budgets:

  • Spa equipment
  • Treatment and product selection
  • Linen selection and design
  • Spa software system
  • Uniform selection
  • Pay and commission structure


Phase 5

Consultation on Training:

  • Staff structure
  • Hiring all management positions
  • Screening process for spa staff
  • Job descriptions and responsibilities

Phase 6

Consultation with the build team:

  • Pre-opening training plan
  • Product and treatment training and venue
  • On-board training
  • 5 star customer service and journey training
  • Consultation and recommendation training
  • Spa software training
  • Equipment training
  • Risk assessment training
  • Set-up and close-down protocol training

Let's Jump On A Call​

If you’d like to book a FREE 30-minute discovery call, to see how KH Spa Consultancy can help your business, contact Katie now.