Experienced Spa Consultant
My experience within the spa industry means that I have been fortunate enough to have learnt from the very best. This fuels my passion for helping spa owners create the perfect space, get the very best results from their people and redefined infrastructure.
Having personally experienced each aspect of job functionality within the spa industry – from spa therapist and treatment/sales trainer through to reception and general management as well as enjoying being a pampered guest – I have real life personal experience of what a successful spa needs. This has led to the creation of my own unique and proven model that gives a transparent view of what makes a spa thrive.
Did you know that the two biggest problem areas for spa owners and managers are therapist and client retention which can cost spas thousands of pounds in lost revenue?
My approach means that I work closely with management teams to nurture the relationships between managers and therapists creating a positive working environment, enhancing employee value and productivity, and reducing staff attrition rates. I know that managing client retention issues, all comes down to therapists and how cared for and appreciated they feel; look after your therapists correctly and they will look after your guests – leading to successful outcomes for everyone.
Unique Spa Eco System
My comprehensive spa eco system incorporates spa vision, feasibility studies, design, build, revenue analysis, marketing, customer experience, spa staff, equipment and products; it is a totally holistic and ground-breaking approach to spa success. This results-driven and growth-oriented method has helped my clients turn their struggling spas into profitable businesses that have a clearly defined USP.
I’m extremely proud to also be helping high net worth individuals develop their own home spas and by refocusing the emphasis from profit to functionality and ensuring these designs are almost timeless in their aesthetic so they act as a welcome addition to someones home whilst also being a well thought out investment for the property.
Recognised in the industry for my imagination and creative flair when redeveloping spa businesses, I am a true people person, observant of others and always searching for and finding win-win situations for everyone.
Each client has a unique pain point within their spa business and I am here to listen, adapt and find ways forward for you that achieves growth, sustainability, and offers the greatest customer experience imaginable. It’s that little spark of genius that I have that gives me the freedom to be innovative and often solve the unsolvable whilst building a spa that surpasses expectation and challenges the status quo.
Your People
My approach to staff retention includes teaching therapists on how they can stop selling and start educating their clients on their skincare. Find out more here: https://linktr.ee/Talkskinwkate