Offer a customer experience that is relaxing and uncomplicated. Now, more than ever, your future clients will be searching for genuine and friendly hospitality and to enjoy your treatments; keep it simple.
Your team should be your number one priority. If your attrition rate is higher than you’d like, you need to re-evaluate the journey of your therapists; streamline, simplify and create solutions around your team and target areas that require action.
Recruitment & training
Know your ethos and train your team on the vision and future success of your spa. Get clarity on the professional development goals of your spa team and help them to create the ideal working environment where they can flourish and enhance your brand.